RETURN – RIGHT TO WITHDRAW FROM THE AGREEMENT

You have the right to withdraw from the contract within 14 days without giving any reason.

The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item.

To exercise your right to withdraw from the contract, you must inform us of your decision to withdraw from this contract by way of an unequivocal declaration sent by e-mail to the address returns@127rg.com by entering the subject “Return” in the subject. Returns should be made to the following address:

Fintech Jarosław Kozioł

Turmoncka 8/33

03-254 Warsaw

Poland

returns@127rg.com

 

You can use the model withdrawal form, but it is not mandatory:

127RG_Return_Form

To keep the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Effects of withdrawal from the contract: in the event of withdrawal from the contract, we return all payments received from you, including delivery costs (except for additional costs resulting from the delivery method chosen by you other than the cheapest method of delivery offered by us), promptly and in no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction unless you have explicitly agreed otherwise; in any case, you will not incur any fees in connection with this return. We can withhold the return of the payment until receipt of the item or until proof of its return is provided to us, depending on which event occurs first.

Please send back or give us the item immediately, and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the deadline of 14 days.

You will have to bear the direct cost of returning the goods. The amount of these costs is estimated at approximately PLN 16.50 or EUR 35.

You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics, and functioning of things.

 

COMPLAINT

You have to inform us by e-mail to the address returns@127rg.com by entering the “Complaint” message in the subject of the complaint.

Please use the complaint form and attach photos of the complaint object to it:

127RG_Complaint_Form

After positive consideration of the complaint, return the goods and the complaint form, please send to:

 

Fintech Jarosław Kozioł

Turmoncka 8/33

03-254 Warsaw

Poland

returns@127rg.com

 

If you send a return via Poczta Polska, please send the package as a parcel (letters may not reach us).

The complaint will be processed within 14 days from the date of submitting the complaint. The customer will be notified via e-mail or telephone about the method of handling the complaint.

* The seller is not liable for damages resulting from misuse of the offered products.